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Perfect Harmony – Data Discovery with turntable.fm

Published July 22nd, 2011 Analytics, Industry, News 2 Comments

 

Like some of you over the last couple of month I have found a new internet addiction…turntable.fm. Being a on and off again club DJ for the last 10 years,  I was a bit skeptical about the site, spending hours dropping my favorite tracks to see if my musical taste could serenade the electronic music snob hordes. I had a few misses and a few big wins that first night, but in the end I was hooked. Alas, this is not an opinion or how-to blog post about turntable.fm. This is a SwellPath blog post, and I’m going to focus on the one common cord with everything we do here, THE DATA. But, if you haven’t used turntable.fm and you’re interested in more details, please read this very informative post before continuing.

A few hours into my first session at turntable.fm I was utterly fascinated with the data the boys at Stickybits were collecting. Not only are they getting an obscene amount of music uploads, they asre tracking listening habits, music ratings, genre popularity and God knows what else through FB connect (I didn’t read the terms, did you?) from people around the WORLD.   The best part was all of this data was not through survey’s or prompts, the game, app or whatever this new thing is itself just produces it on it’s own. Using a beautiful mix of crowd sourcing and game mechanics, they are recording true , un-solicited feedback by a self-segmented random population. For you stats folks out there I think this is possibly the most potent and statistically relevant data you can get, right? Where is this data though? They probably have it under lock and key I bet. I can only imagine how many music related firms would love to get their hands on this data in the pure form. Luckily for people like me, there are plenty of developers out there who love to use “scraping tools”  to get  this data and are creative enough to create applications to satisfy these needs. For turntable.fm the app is called … ttdashboard.com.

TTdashboard.com is credited as being created by @alain_gilbert and I give him major props for putting a site like this together. It already brings a lot of cool real-time reporting features starting of course…with a dashboard. Like most dashboards, it shows high level data like who the top DJ’s are in terms of points and fans, the most played song (I think this feed still has some bugs), and actually a pretty accurate update of the top 6 rooms with a display of the current song and its ranking in the room.  Personally, I dig the fact that you can actually see the number of negative votes, which is not visible information in turntable.fm interface for some reason. Personally, I didn’t find the dashboard to interesting, but as I dug into the site I found the deeper pages much more fulfilling.

 

The Room Detail Page
When you dive into a room detail page, you have a long listing of the tracks that we’re played, with the likes and dislikes for songs. You also get a decent data visualization example, a trending line graph showing room occupancy over the last day. Sadly, data visualization only looks at the current day and not over the life time of the room. I think a couple of data visuals showing time peaks and visitors over the lifetime for the room would have been far more compelling. A lot of work can still be done on this page, so let’s see where it goes from here.

 

 

The Profile Page
The profile page has the least amount of functionality right now, but I think the most potential for tracking great data points.  Currently it’s only has your avatar, current fan and points total unless the system has tracked you. Again I’m not sure how this is tracked, but the ability to categorize song’s you have liked and not liked to revisit later for possible purchase would be an awesome feature. I personally have gone through hours on Turntable.fm and kicked myself later for not documenting a song I liked to look up later. I also would love the ability to easily access DJ’s who I have fanned to see what tracks they have been playing to be better prepared for my next turntable battle.

 

The Song Page
My favorite page is the song details page, which can be accessed by either typing in your favorite song into the search bar or just clicking on a song title from any page. The ability to see the aggregate of likes and dislikes for a song is sweet, but since ttdashboard.com only tracks the most popular rooms right now, the data they show is just the tip of the iceberg of what is probably available. This is where I could see showing some really great visualizations around likes and dislikes, or play frequency. I’d be interested to see some dynamic comparison graphs that show how songs fair across different rooms, in particular if certain songs are generally favored across all rooms, not just their specific genre. Again, we’ll see where this goes, my fingers are crossed.

 

 

I’m really interested in where the information on turntable.fm can take us. I can already see the potential for great global and regional visualizations based on music genres, or maybe a real time trending music graph showing the top 10 hottest songs on the site that could be adjusted by time. The amount of the global music insights you can get if turntable could get to the size of a twitter or facebook are really astounding if you think about it. Beyond this I have already tried to prompt my DJ and music producer friends to use this as a vehicle to get their songs noticed. If anybody out there knows how Mr. @alain_gilbert is pulling this info or better yet you have access to some real data from turntable,fm, I would love to hear from you and your ideas about what we could do with this amazing data. You can usually find me spinning some house music in an electronic music room, under my DJ alter ego Anton Loshe.

 

Digital Reputation

Published June 22nd, 2011 Advertising, Clients, News No Comments

These days, it’s getting more difficult to manage our online identities, reputation, and interactions.

Aside from the rising importance of crowd-sourced media, the field of reputation management for both business and personal users centers around Google. Client priorities and the resulting SEO strategies focus upon optimizing search results and page rankings.

Reputation management and listening in to what’s being said online in your industry are staple items for today’s marketer. I’ve been a huge fan of tools like Google Alerts and Google Reader for years now and at last, Google added something called “Me on the Web” as an attempt to make it easier to monitor your identity on the web.

“Me on the Web also provides links to resources offering information on how to control what third-party information is posted about you on the web,”Andreas Tuerk, Google Project Manager, on the Google Public Policy Blog. “These include common tips like reaching out to the webmaster of a site to ask for the content to be taken down, or publishing additional information on your own to help make less relevant websites appear farther down in search results.”

Nothing earthshaking here, as it appears to simply be a tighter integration of alerts with your Profile, but it might make setting up alerts easier for some. The best thing to come from it is that it may help people find their Google Dashboard, get a snapshot of everything Google is tracking and understand and edit a few privacy settings.

It also appears that this is another way for Google to place emphasis on creating and using Profile pages – something that likely plays heavily in their plans for a building out more efforts for local business to be found. If this is well received by the individual, this is Google’s way of being able to open the door to handing a business the ability to handle their own online identity and reputation. This gives companies an up for turning up in branded search results based off of their own choosing outside of what you can do from an SEO/PPC/SEM perspective.

Though given a lot of buzz for an individual consumer use, I believe that Me on the Web is something to watch out for in the future. Google and other companies will start leaning towards helping companies manage in their online identities in the way that they would like.

Summer Fun with Google’s Correlate Tool and Otter Pops

Published June 8th, 2011 Analytics, Industry, News, Paid Search, SEO No Comments

Here at SwellPath we’re interested in data, not your simple hey check it out our visitors have increased by 100 this month data, we’re talking the crazy kind of how can we optimize the marketing campaign for the new Death Star kind of data. Now when Google released their new correlation tool on May 25th, the data nerd inside me was stoked. Imagine the crazy correlations I can illustrate could mean absolutely nothing (REMEMBER: 1st rule of statistics: Correlation does not mean causation), or could they?

First, the basics. What does this new tool do exactly?

The Features

Search correlations in terms of time trends since 2004:

Ever wonder what correlations in total search popularity with “Otter Pops” over the years? Well, it turn out they are very correlated with other summer item terms, peaking in July and bottoming out around New Years . I know, not exactly the Grand Unified Theory kind of breakthrough, but still gets your mind going on what terms could possibly correlate for our clients search terms over time and season. I found real quickly the tool can lead you to some interesting findings about clients. For instance one client we have, Ariat seems to be in sync with the search term “black jackets”. I don’t know exactly what we’re going to do with this data, but this year’s Black Friday could be huge!

 

“Search correlations” in terms of US locations:

From what I can tell, it’s based on two search terms along with how many people are searching in those locations. For instance ifyou look up “tornadoes” you will see a lot of correlations to terms with tornadoes all in the Midwest where the horrible tornadoes disaster is recently happened. To be honest, I haven’t been able to figure out a good use for this yet. But evidently “Otter Pops” and “Costco jobs” are huge on the west coast. Also, there seems to be a correlation for guns and fox news in the south…yikes!

Upload your own data to compare:

This is the feature that is most intriguing to me as a data hound, but also the most confusing. I’ll admit that it’s been a bit of time since my last statistics class, so the concept of the Pearson product-moment correlation coefficient took me a bit to get my head wrapped around it and have already started gathering some data together for this upcoming holiday season for our retail ecommerce clients. Hopefully, we’ll be able to show you more in detail later in the year.

The draw tool:

 

By far the most fun feature of this new application, it allows you to draw your own frequency lines over time and see what was popular in search traffic over Google. Ever wonder what was popular in 2005 and now is making a comeback in 2011? Now you can… in seconds, and evidently it’s … Jordan shoes and wristbands (I can see the business plans already). Now is this tool going to give us any practical data we can use? Probably not, but it definitely will provide you a fun time suck for 15 minutes or so.

 

I’m not sure what will come from this new tool in the future, but I do know that us data geeks are sure to find new interesting insights into the world around us. Personally, besides the retail correlations, I’m interested to see if there is some PPC keywords we can bid for that never came up in our initial research. I’m sure there are already 5 hedge funds that are incubating their new S&P crusher as we speak. So, if you have any useful ideas or thoughts on how we can use this tool in the marketing measurement industry or just want to proclaim your love for Otter Pops as well, let us know.

 

Employing Paid Search As A Response To Downtime — What Sony’s PSN Didn’t Do

Published June 2nd, 2011 News, Paid Search No Comments

On April 20th, Sony’s Playstation Network (PSN) went offline after being hacked, in one of the largest acts of personal information theft of all time. PSN remained down for nearly a month, with 77 million users fearing that their stolen personal information (including credit card numbers) could be maliciously used by hackers, myself included. In my opinion, Sony didn’t do the greatest job of keeping PSN users informed with the latest updates on the ongoing issues, as well as helping to make sure that customers took the proper steps to protect against any further issues, like identity theft. I won’t get into too many details about the intrusion and the ensuing issues, as they have been covered extensively elsewhere, but rather how Sony could have used paid search in order to be more transparent, reach customers who were desperately seeking updates, and help protect their brand image, despite the ongoing issues.

In this day and age, the first thing people will do to get information is to go to their most trusted search engine. I imagine that when most PSN users tried to hop on their game console to play their favorite game and were told that PSN was down, they went to Google to see what was up. Many users did in fact do this, as is evidenced by the data from Google’s Keyword Tool.

psn-downtime-keywords

The problem, is that Sony did not (and still does not) have a prominent source of information showing up in Google to address the issue. Even the main PSN site did not have prominent call outs for users to get more information about the downtime, the theft of their information, or next steps. AdWords could have offered a unique opportunity for Sony to reach customers looking for more information or reassurance. By targeting keywords surrounding the issue, ranging broad keywords, like “playstation network”, to more specific queries, such as “psn hack info” or “psn password reset”, Sony could directly interact with concerned users. It would also allow them to drive user traffic to their response, rather than the huge amount of negative information sources that were prevalent during the downtime.

Ad copy could attempt to put a positive, or at least informative, spin on the situation. The use of ad Sitelink Extensions and Phone Extensions could also further help users get the information they needed, and restore a bit of goodwill towards Sony. A few examples for potential ads can be seen below.

psn-text-ad

psn-sitelink-ad

psn-phone-ad

These ads could direct towards a hub focused around the downtime, which would offer users resources and all of the information they might want regarding the issues. In addition, any users that clicked on an ad, or visited this section of Sony’s site while these issues were going on could be added to a Remarketing list. This list could be utilized to serve banner ads to users of when PSN went back live, and to let them know about compensation for all of the issues. The use of these tools would have allowed Sony to come out of the PSN data theft situation, and the resulting downtime, smelling a bit rosier.

On the other side of the coin, Microsoft and Nintendo, the other two major game console manufacturers, could have done competitive targeting against similar terms in order to get the attention of frustrated Playstation customers. Microsoft also could have targeted niche terms for users looking for information regarding major game releases during the PSN downtime. For example, Portal 2 was a huge game that came out while PSN was down that has a major online play component, Microsoft could have targeted related keywords in order to encourage people to buy the game for Xbox 360 rather than Playstation 3. Found below are a couple examples of competitive targeting ads.

360-psn-ad

portal-2-psn-ad

So what can we take away from this as online marketers? If you are a company that is faced with this situation you should learn from Sony’s mistake. Millions of users were left in the dark when a simple PPC plan could have been implemented to drive traffic to Sony’s help site. While it is tempting to allocate all your resources to fixing the issue, don’t forget that sometimes very simple solutions can provide a lot of assistance and peace of mind to your users.

Representing at WebVisions 2011

Published May 11th, 2011 Analytics, Events, News No Comments

Quick note to let folks know Adam Ware will be speaking at WebVisions later this month, and we’ll have some other folks at the event. The “pod” He will be leading is all about dealing with the onslaught of data that digital marketers have been presented with in the last few years: Less is the New More.  So come by if you have a chance, or say hello if you see us there.

The New Google Analytics Interface: The Good, the Bad and the Ugly

Published May 4th, 2011 Analytics, Industry, News 3 Comments

As most people in the Web Analytics community are aware, Google Analytics launched a new version of the interface, in beta, with some great new features.  The big changes are pretty well documented already, events can now be setup as goals (Awesome!), the dashboard is super customizable, etc.  As someone who stares at Google Analytics WAAAY too much on a daily basis, I thought I would write a post on some of the more subtle details of the new interface that you may not notice right away.

The Good

Formatting exported reports…….in Excel………what a time suck!  Why does Google Analytics export data to Excel with messy formatting?  Not only is it ugly to look at, it requires additional time to re-format the data to match what you actually see in the reports.  The worst one, average time on site or time on page, required an Excel formula + formatting to get that metric to look right.  With the new version, all that wasted time is over.  Exported reports come out nice and clean and readable.  That is huge when you are aggregating data or have a client or key stakeholder that wants the raw data for something specific and you want to just setup an auto-export.  Now the data they are receiving will be nice and clean and will prompt far fewer questions back.  Thank you for that precious time back Google!  What happened to the PDF option though???

 

There are some small organizational changes that are really nice in the new version.

  • Another great organizational improvement is that the Top Content report, now called Pages… similar to other solutions…., has quick access to the navigation summary report for path data.  For those of you doing tons of search reporting, the organic search and paid search reports are now separate reports.  No more clicking Search Engines then clicking non-paid, total or paid.  It’s the little things right.
  • On a larger scale, the accounts home page is way different.  Not sure how I feel about the new version yet.  One thing that I do like is that you can head right into a specific report section (visitors, traffic sources, etc.) from the accounts home page rather than being pushed into the dashboard.

 

The Bad and the Ugly

Now for the items I don’t like, yeah that’s right.  There are some funky things going on that look like they may be problems as I attempt to navigate the waters of the new Google Analytics interface.  The biggest thing that freaks me out is that when you are utilizing filters within a report, let’s say your Pages report (aka Top Content), the aggregate data at the top does not adjust based on your filter.  So if I wanted to see the aggregate data on a particular group of pages from the filter I applied, where are my totals?  Don’t tell me I have to export the report to see the totals/averages!  That seems troublesome, especially for keyword, content and product reports.

 

One of the absolute best things about Google Analytics is the way you can easily segment traffic and build out your custom segments.  The new version has one feature missing that was really helpful – especially when you are working with manually tagged campaigns that are not 100% “clean”.  The feature missing is the dropdown bar.  The new version just gives you an empty field to add in your values and requires you to use Regular Expression.  A good example is if you try and build out a custom segment that includes: source matches exactly > direct, you will not match any results.  That is because the source to match is actually (direct), with parentheses.  The old version would spit out some options based on your filter and would even update the list as you started typing.  That little feature helped me out countless times when trying to figure out why a custom segment was not working or was not capturing everything I wanted it to.  Please, please add that functionality back in.

 

As we spend more time in the new interface I’m sure that more good and bad features will emerge.  What changes have you found that you like or dislike?  How about multi-channel goal attribution?  I’m looking forward to taking that for a spin.

SwellPath at 2011 Summer WordCamps

Published April 14th, 2011 Analytics, Events, News 1 Comment

Summer is almost here, that means time for camping season! WordCamp season that is. Several good WordCamps in the next few months, including Seattle WordCamp this weekend (April 16th), just up the road from us. I won’t be in Seattle, but I’ll be speaking at WordCamp Orange County on May 14th, and at WordCamp Columbus on June 18th. Both talks will be focused on best practices for web analytics with WordPress sites.

If you’ve never attended a WordCamp, and you’re a WordPress user, I highly recommend making the effort to go.

Please appreciate the WC OC badge to the left – a VW bus getting barreled by a perfect wave. How great is that?

[EDIT] I’ll also be at WordCamp Raleigh in mid-May, and WordCamp Montreal in early July [EDIT]

2011 Web Analytics Conference Season Wrap-Up

Published March 18th, 2011 Analytics, Industry, News No Comments

March is a big month for conferences in digital, with South by Southwest Interactive taking up the lion’s share of the spotlight. For web analytics, it’s the conference month. All the major vendors have their user conferences, and eMetrics takes place in San Francisco. So, I thought it’d be good to provide a quick wrap-up on what went down this year, and what’s new with the major platforms.

Webtrends

The month kicked off  with Webtrends Engage in San Francisco. It was a fantastic event, with some top-notch speakers and sessions. Webtrends put the icing on the cake with the announcement of Webtrends Analytics 10. Justin Garrity, Webtrends Director of User Experience, summed it up with this quote: “We want analytics 10 to be the platform you can see all of your digital presence together in one view.”

The product features a much more “marketer-friendly” interface, and some awesome integrations with Twitter and Facebook data. Ultimately it allows marketers to monitor metrics for activity in these spaces, in conjunction with their own site metrics. One of the other new features that got me excited is integration with PostRank. A very valuable feature in my opinion. There’s a great video of Justin Garrity speaking about PostRank and other Webtrends Analytics 10 features of the product in this post on PostRank blog – definitely exciting to see what Webtrends and Justin have done to extend the platform beyond the boundaries of one’s own site.

Omniture

The second week of the month brought about the Omniture Summit. Always a big party, and maybe even more so with Adobe’s backing in the last several years. This year the Summit peaked with the announcement of new features and a new platform for Adobe Online Marketing Suite. The platform changes are a combination of more robust user interface, and supposedly a more scalable back end. The highlight of the new features is the release of Adobe SocialAnalytics. This new component of the suite promises heavily to help marketers capture the elusive social media ROI, and examine the effectiveness of social touch points in all parts of the customer life-cycle. Adobe has published a brief blog post on the features and capabilities of Adobe SocialAnalytics.

The other change that Adobe has made that should excite some agencies and others running larger traditional digital media buys, is the integration of more 3rd party partners into the suite. The new partners include demand side platforms, ad servers, and video networks. See the official press release for a complete list of the new partners for Adobe Online Marketing suite.

Google Analytics

Just yesterday, following on the heals of eMetrics, the first Google Analytics User Conference was held in San Francisco. Though not an “official” Google event, Phil Mui (Google Analytics Group Product Manager) spoke, and Google used the event to announce the release of Google Analytics v5.  Changes to the platform are a mix of cosmetic and functional. The cosmetic include a more streamlined interface, and changes to how reports are organized in the sidebar. The functional include some nice changes to what and how data can be displayed in dashboards; also moving toward the more marketer-friendly side of analytics. For analysts, the best two new features are the ability to use events for goals, and to use filters in custom reports. The first means that we no longer have to spoof pageviews to track goals that involve clicks or dynamic in-page events; thus avoiding inflated pageview numbers. The second means the ability to apply a filter to a custom report, and have it “saved”. This will save time, and allow for the automated export of more detailed custom reports. Here is a great video from Justin Cutroni highlighting some of the major features and changes in Google Analytics v5.

Other Analytics News

Some other analytics related news to come out of March included the release of comScore’s new analytics platform Digital Analytix. Besides creative use of the letter X, the platform also promises the ability to leverage some of the mountains of data that comScore collects, to provide analysts with a better understanding of who their audience is, and the reach of their campaigns. Definitely a platform we are excited to test and explore.

IBM’s more recent acquisitions in the analytics space are coming together, literally, in the form of Smarter Commerce. This new “suite” promises to provide businesses with a 360 degree view of their market and customer life-cycle. From some conversations I’ve had with folks in the industry, and IBM’s information on Smarter Commerce, this is now a very powerful business intelligence platform for companies with a major presence in digital commerce.

Overall, an very big month for digital analysts and those in the measurement space. Lots of focus on social this year; not as much focus on mobile as might be expected, but it was there. Besides the moves by the bigger players, lots of news being made by some of the up-and-comers in the social analytics and digital measurement space right now, and lots of buzz around some of those companies at SXSWi. 2011 certainly will be a busy and exciting year for digital measurement. Now get out there and measure something.

Local Events: WordCamp Portland 2010 and Ignite Portland 9

Published September 21st, 2010 Analytics, Events, Industry, News No Comments

Did you know WordCamp Portland was last weekend? Hopefully you did and you were able to make it over to Webtrends and see all the great stuff that went down this year: plenty of great talks, even more great people, and the (now) annual Portland WordPress town hall with Matt Mullenweg, the founder of WordPress, himself. I had the pleasure of speaking this year, and I’ve posted up my slides if you’re interested in checking them out. The talk was on getting better analytics data from your WordPress site. Thanks to all the volunteers and sponsors for putting on such a great event and giving me a chance to present.

So, if you missed out on WordCamp and you’d like to make it up to yourself, Ignite Portland 9 is Thursday, and just might be the solution you need! We’re really excited for this one, because we’ll  have our very first SwellPath representation! Erin will be talking about Brain-Computer Interfaces and the Coming Wave of Mental Telepathy. I have no idea how much we can learn on that in 5 minutes, but I don’t doubt Erin will impress us all. So come down to the Bagdad Thursday night for Ignite and see Erin and the rest of the great speakers that are lined up. Hope to see you there!

SwellPath Part of Webtrends Refreshed Partner Program

Published September 1st, 2010 Analytics, Industry, News, SwellPath 2 Comments

This morning Webtrends announced their revised partner program and SwellPath is excited to be included. Our established expertise in implementing, customizing and consulting on Webtrends products puts on the same page as larger agencies like Razorfish and Ogilvy. We look forward to working with WebTrends as they continue to push innovation in marketing measurement and optimization. Read Webtrends press release on the agency partner program.

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