Author Archive

Digital Reputation

Published June 22nd, 2011 Advertising, News No Comments

These days, it’s getting more difficult to manage our online identities, reputation, and interactions.

Aside from the rising importance of crowd-sourced media, the field of reputation management for both business and personal users centers around Google. Client priorities and the resulting SEO strategies focus upon optimizing search results and page rankings.

Reputation management and listening in to what’s being said online in your industry are staple items for today’s marketer. I’ve been a huge fan of tools like Google Alerts and Google Reader for years now and at last, Google added something called “Me on the Web” as an attempt to make it easier to monitor your identity on the web.

“Me on the Web also provides links to resources offering information on how to control what third-party information is posted about you on the web,”Andreas Tuerk, Google Project Manager, on the Google Public Policy Blog. “These include common tips like reaching out to the webmaster of a site to ask for the content to be taken down, or publishing additional information on your own to help make less relevant websites appear farther down in search results.”

Nothing earthshaking here, as it appears to simply be a tighter integration of alerts with your Profile, but it might make setting up alerts easier for some. The best thing to come from it is that it may help people find their Google Dashboard, get a snapshot of everything Google is tracking and understand and edit a few privacy settings.

It also appears that this is another way for Google to place emphasis on creating and using Profile pages – something that likely plays heavily in their plans for a building out more efforts for local business to be found. If this is well received by the individual, this is Google’s way of being able to open the door to handing a business the ability to handle their own online identity and reputation. This gives companies an up for turning up in branded search results based off of their own choosing outside of what you can do from an SEO/PPC/SEM perspective.

Though given a lot of buzz for an individual consumer use, I believe that Me on the Web is something to watch out for in the future. Google and other companies will start leaning towards helping companies manage in their online identities in the way that they would like.

Standing Out In The Noisy World Of Facebook

Published June 1st, 2011 Advertising, Email Marketing, Social Media No Comments

It has been recently discovered that 92% of marketers (SocialMedia Examiner) use Facebook as a marketing tool – this makes it by far the most popular social network among marketers by a wide margin, with Twitter falling in second with an 84% adoption rate.  It’s of no surprise that Facebook has begun reaching saturation in its country of origin, as the massive social network now counts just over half the US population as members. So what does this mean for businesses?

For businesses Facebook represents an unprecedented marketing opportunity that transcends traditional middle men who connect companies directly with customers. The only way to benefit from your social media marketing through outlets like Facebook is by standing out in an increasingly noisy world.

When it comes to the consumer behavior, numbers do not get better. According to a new research by digital consultancy Beyond, 23% of consumers prefer receiving information from brands via Facebook, instead of a brand’s website (21%) or company blog (3%). This movement is encouraged by marketers who do not doubt anymore promoting their Facebook page instead of the official site. For example in recently, certain brands such as Orangina and Sony sign their TV commercial with a “facebook.com/nameofthepromotion”. Other brands such and Ben&Jerry have announced they will simply stop emailing, using in the future Facebook newsfeed instead.

Even with minimal time investment, when done properly, your social medial efforts will increase exposure for your business as well as helping you rise in search engine rankings. While Facebook is becoming the biggest relationship marketing tool for brands, it seems like that instead of increasing traffic to the company website, Facebook is actually absorbing it. This leaves marketers across the globe wondering whether their brand websites will disappear and if there will still be a need for an official website in five years.

Does this mean we should start ignoring company websites? Most definitely not! The dependence between Facebook and websites will increase, but especially from a global point of view – there really is life beyond Facebook. Only promoting a product in one social platform decreases the possibilities to reach all the potential audience out there. Most of the world is still not on Facebook and having seen the rise and fall of various hot, “world changing” platforms it would not be the most brilliant idea to kill the only secure place brand has in the Internet – the official webpage.

From SEO perspective, using only Facebook Page would drop search engine results considerably, pushing brand lower in ranking and decreasing amount of quality leads.

It also should not be forgotten that a marketer is still the master of his own website, controlling its structure, organization, design, content, SEO, marketing operations, customer data etc., while Facebook Page is defined…well by Facebook. Do brands really want to become fully dependent on Facebook and its rules, allowing it to control, restrict and have their say on the content, design and campaigns? I do not think so.

To stop the trend, start using Facebook to drive traffic to the official website. For example, create a Facebook competition/campaign which requires going your website, announce you will publish the competition winners in your official website, tell your fans about a special offer they can download from the website etc. It is also possible to integrate e-mail marketing with social media, increasing brand’s own customer database.

Facebook is just another way to promote an official website. More importance you give the platform, less power you have over your own campaigns. Do not let tail wag the dog.

 

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