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Google Fights Battles On Multiple Fronts

Published July 27th, 2011 Advertising, Paid Search No Comments

It is well known that one of Google’s informal mottos is “don’t be evil”, so comparing them to the Axis powers during World War II might be a bit of an odd analogy. Other than the whole evil bit, however, it is a fairly apt comparison. Google has worked to dominate the online and digital space in basically every aspect, and own as much of people’s time online as possible, and have essentially done so. As the digital space has moved in different directions, primarily social and mobile, Google has been forced to spread themselves quite thin, and has not been able to put in their full resources to own any single area, similar to Germany’s downfall towards the end of WWII. Let’s take a look at some of the different battles Google is fighting, their opponents, and the latest developments in the war for online attention.

The Western Front: Mobile
Consider Apple and the iPhone the Allied powers in Western Europe. Strong and established, with great support from most of the western world, and Google’s entrance into the space with Android was an act of all out war. As Steve Jobs put it, “We did not enter the search business. They entered the phone business. Make no mistake they want to kill the iPhone. We won’t let them … This don’t be evil mantra: It’s bullshit.”

And Google has made some serious inroads with Android. The growth metrics are staggering, with 500,000 new Android devices being activated each day. This has been Google’s most successful conquest outside of their core search business to date; consider it their occupation of France. By releasing the OS on a huge number of different devices they have been able to grow at an incredibly fast rate, but the question is whether or not they will be able to retain their share of the mobile market with all of the fragmentation across devices. Apple has the solidarity and loyalty to repel Google and severely hurt Google’s position in the market, perhaps the rumored release of the iPhone 5 could be Apple’s D-Day.

The Eastern Front: Social
The social space, on the other hand, has been a much larger struggle for Google. Social giant Facebook, and others such as Twitter and LinkedIn, have become accustomed to the harsh conditions of the social world, and Google has been unprepared for the challenges they would face when trying to break into social. The harsh winters on the eastern front were a huge advantage for Russia in WWII, and helped them repel the Nazi’s, who were in no way prepared to face the challenges that this would bring.

To me, Google seems to be in the same situation with social currently. They want to fight, but they did not bring the proper clothing and equipment, and are destined to lose as a result. They have tried multiple times before to enter social in a meaningful way, with Wave and Buzz, and now are making what looks like their biggest attempt yet with Google +. In my opinion, this attempt will be in vain, as other networks (specifically Facebook) have such a stranglehold on social, and Google + will end up being too little too late. It will be interesting to see over the next six months or so to see whether Google is able to break through and win the hearts and minds of social users.

Berlin: Advertising
Online ads are Google’s stronghold, their main source of revenue and core competency, but they are starting to feel the pressure. From the expanding advertising platforms on social networks Facebook and LinkedIn, to Yahoo and Microsoft’s search partnership (which is fittingly called the Search Alliance), Google has competitors closing in on them from a few different directions and making them sweat.

Google knows they need to keep innovating and staying one step ahead in order to repel their aggressors, which is why I believe they have been working to beef up their ad serving options through AdWords. There have been many new additions to the platform over the past 18 months or so, from new ad types, to an emphasis on remarketing, to stronger and more relevant targeting options for the Display Network. In line with the WW2 analogy, it is the Eastern forces (social),that are infringing the most on Google’s turf, similar to the Soviet forces moving towards Berlin in 1945. However, I think we are a pretty long ways off from Google seriously losing a hold on the ad space, especially if they are able to continue driving innovation in the space and providing strong tools for advertisers.

The future is uncertain for Google right now, as they continue to fight the online war on many different fronts. I don’t see them going anywhere soon, as their core business is so strong and their brand is ubiquitously ingrained in the public conscious, but they are going to have to fight long and hard to continue to be relevant as the digital space continues to expand and evolve.

Employing Paid Search As A Response To Downtime — What Sony’s PSN Didn’t Do

Published June 2nd, 2011 News, Paid Search No Comments

On April 20th, Sony’s Playstation Network (PSN) went offline after being hacked, in one of the largest acts of personal information theft of all time. PSN remained down for nearly a month, with 77 million users fearing that their stolen personal information (including credit card numbers) could be maliciously used by hackers, myself included. In my opinion, Sony didn’t do the greatest job of keeping PSN users informed with the latest updates on the ongoing issues, as well as helping to make sure that customers took the proper steps to protect against any further issues, like identity theft. I won’t get into too many details about the intrusion and the ensuing issues, as they have been covered extensively elsewhere, but rather how Sony could have used paid search in order to be more transparent, reach customers who were desperately seeking updates, and help protect their brand image, despite the ongoing issues.

In this day and age, the first thing people will do to get information is to go to their most trusted search engine. I imagine that when most PSN users tried to hop on their game console to play their favorite game and were told that PSN was down, they went to Google to see what was up. Many users did in fact do this, as is evidenced by the data from Google’s Keyword Tool.

psn-downtime-keywords

The problem, is that Sony did not (and still does not) have a prominent source of information showing up in Google to address the issue. Even the main PSN site did not have prominent call outs for users to get more information about the downtime, the theft of their information, or next steps. AdWords could have offered a unique opportunity for Sony to reach customers looking for more information or reassurance. By targeting keywords surrounding the issue, ranging broad keywords, like “playstation network”, to more specific queries, such as “psn hack info” or “psn password reset”, Sony could directly interact with concerned users. It would also allow them to drive user traffic to their response, rather than the huge amount of negative information sources that were prevalent during the downtime.

Ad copy could attempt to put a positive, or at least informative, spin on the situation. The use of ad Sitelink Extensions and Phone Extensions could also further help users get the information they needed, and restore a bit of goodwill towards Sony. A few examples for potential ads can be seen below.

psn-text-ad

psn-sitelink-ad

psn-phone-ad

These ads could direct towards a hub focused around the downtime, which would offer users resources and all of the information they might want regarding the issues. In addition, any users that clicked on an ad, or visited this section of Sony’s site while these issues were going on could be added to a Remarketing list. This list could be utilized to serve banner ads to users of when PSN went back live, and to let them know about compensation for all of the issues. The use of these tools would have allowed Sony to come out of the PSN data theft situation, and the resulting downtime, smelling a bit rosier.

On the other side of the coin, Microsoft and Nintendo, the other two major game console manufacturers, could have done competitive targeting against similar terms in order to get the attention of frustrated Playstation customers. Microsoft also could have targeted niche terms for users looking for information regarding major game releases during the PSN downtime. For example, Portal 2 was a huge game that came out while PSN was down that has a major online play component, Microsoft could have targeted related keywords in order to encourage people to buy the game for Xbox 360 rather than Playstation 3. Found below are a couple examples of competitive targeting ads.

360-psn-ad

portal-2-psn-ad

So what can we take away from this as online marketers? If you are a company that is faced with this situation you should learn from Sony’s mistake. Millions of users were left in the dark when a simple PPC plan could have been implemented to drive traffic to Sony’s help site. While it is tempting to allocate all your resources to fixing the issue, don’t forget that sometimes very simple solutions can provide a lot of assistance and peace of mind to your users.

Google Launches New Media Ads

Published March 30th, 2011 Paid Search No Comments

Google continues to try to improve the AdWords experience for both advertisers and users with the release of Media Ads. Over the course of the past 18 months or so Google has added 10 new ad extensions or formats in order to increase the appeal of paid search ads, encourage interaction, and increase overall click through. According to Google, 10% of search ads served have some sort of extension or format beyond traditional text. The new Media Ads are a huge step in interactivity for paid search ads and could potentially have some fascinating uses after it moves out of limited beta.

Clicking on the Media ad will launch a lightbox overlay on the search results page (as seen below) that will allow the user to watch the video content without leaving the page, and then allow for click through on the lightbox. The ad format is currently only available for film studios, but will eventually be available for a wider group of advertisers. This will likely replace the use of Video Ad Extensions, and creates a much more immersive experience for the user.

AdWords Media Ad Lightbox

The use of this new ad type for movie trailers is obvious, but there are a wide number of other potential uses for Media ads.

• Music studios integrating music videos in ads to promote a new artist, upcoming album, or release of a new single.
• Software companies featuring brief product demos as part of the ad and encouraging click through for a more detailed demo. This is also advantageous for conversion because by the time the user clicks through they are already familiar with the product and the call to action on the landing page can be more direct.
• Ecommerce sites that have videos highlighting their products and categories.
• General branded video content. E.G. “Brand story” or success story type videos.

It will be interesting to see how Google utilizes lighbox style ad formats moving forward. There is the potential to integrate them with Product Extensions, allowing users to flip through various product photos and click through to individual product pages, or stronger integration of Location Extensions, including Street View photos.

To read more about other AdWords Ad Types and Extensions, visit AdWords’ Support articles.

New AdWords Search Funnels Add Value to Conversion Data

Published June 28th, 2010 Paid Search 1 Comment

Google has now added some long overdue Conversion Reporting functionality to the AdWords platform. These features have been in beta for several months, but have finally been unleashed to the masses. The new Conversion Reporting provides excellent new data and insight that we are using to help improve our client’s AdWords initiatives and you can use to provide value to your business.

The main Conversion Reporting interface is much improved, it now has a very similar look and feel to Google Analytics. Through the main interface you can view high level data such as total Conversions, average days to Conversion, and average Clicks to Conversion.

AdWords Conversion Reporting Interface

The real fun comes through the Top Paths Conversion analysis. This report allows you to view the paths that visitors who converted took through AdWords. The depth of data in this section is excellent, it allows you to view user paths for Clicks and Impressions at the Campaign, Ad Group, and Keyword level. For example, you can see that a user first clicked on a product category ad, then later a branded ad through which they converted. This data is incredibly valuable, and can help you attribute value to Campaigns or Ad Groups which may have seemed like they were under performing, though they were in fact assisting Conversions.

AdWords Conversion Reporting Assists

AdWords also has a section dedicated to Assisted Conversions, both for clicks and impressions, which allows you to get a better view of Campaigns and Ad Groups that are assisting your final Conversions, and allows you to assign a monetary value to these Assists.

Overall, the new Search Funnel and Conversion Reporting in AdWords will help provide you with a more holistic view of the Conversion activity on your AdWords account and gives you the data to make more informed decisions regarding account structure changes, allocating budget, and conversion timeline.

Time for a Facebook Backlash?

Published May 24th, 2010 Social Media No Comments

Facebook made another potentially controversial announcement last week by limiting landing tab options for Facebook Pages to what they describe as “Authenticated Pages”. The requirements for being an “Authenticated Page” are either exceeding 10,000 Fans or getting the page approved by your Facebook Ads Account Manager. Of course to have an Ads Account Manager you must be running ads through their ad platform.

What this means for Facebook Page owners and administrators is that they can now only use the Wall or Info tabs as the default landing page for non-Fans unless they become authorized. This is a major blow to small business Pages on Facebook, as most will not be able to easily achieve 10,000 Fans, especially without being able to use a custom tab to explain the benefits of Liking the Page and enticing visitors to do so. Although I would consider the Wall to be the heart of a Facebook Page, a custom landing tab is an amazing way to introduce new users to your Page and stand out from the crowd by creating something unique and fun for your visitors.

Say goodbye to custom landing tabs for small business

It will be interesting to see the decisions that Facebook makes over the next few months and how these moves change their public perception. At this point the backlash against the dominant social network has been mostly within the tech savvy community, people who follow the F8 Conference are now the ones threatening to delete their accounts. General users, however, are probably in the dark about most of this. These issues may start to gain more mainstream attention, especially as major news outlets start covering them. Time Magazine will start the ball rolling by featuring a Facebook privacy piece as their cover story.

In my opinion, Facebook needs to tread carefully with those in the industry, avoiding changes like the new “Authenticated Pages” decision. The people who are going to be most frustrated about these type of changes are also going to be the most vocal, and Facebook should know better than anyone that backlash will spread like wildfire online.

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