Archive for July, 2011

Google Fights Battles On Multiple Fronts

Published July 27th, 2011 Advertising, Paid Search No Comments

It is well known that one of Google’s informal mottos is “don’t be evil”, so comparing them to the Axis powers during World War II might be a bit of an odd analogy. Other than the whole evil bit, however, it is a fairly apt comparison. Google has worked to dominate the online and digital space in basically every aspect, and own as much of people’s time online as possible, and have essentially done so. As the digital space has moved in different directions, primarily social and mobile, Google has been forced to spread themselves quite thin, and has not been able to put in their full resources to own any single area, similar to Germany’s downfall towards the end of WWII. Let’s take a look at some of the different battles Google is fighting, their opponents, and the latest developments in the war for online attention.

The Western Front: Mobile
Consider Apple and the iPhone the Allied powers in Western Europe. Strong and established, with great support from most of the western world, and Google’s entrance into the space with Android was an act of all out war. As Steve Jobs put it, “We did not enter the search business. They entered the phone business. Make no mistake they want to kill the iPhone. We won’t let them … This don’t be evil mantra: It’s bullshit.”

And Google has made some serious inroads with Android. The growth metrics are staggering, with 500,000 new Android devices being activated each day. This has been Google’s most successful conquest outside of their core search business to date; consider it their occupation of France. By releasing the OS on a huge number of different devices they have been able to grow at an incredibly fast rate, but the question is whether or not they will be able to retain their share of the mobile market with all of the fragmentation across devices. Apple has the solidarity and loyalty to repel Google and severely hurt Google’s position in the market, perhaps the rumored release of the iPhone 5 could be Apple’s D-Day.

The Eastern Front: Social
The social space, on the other hand, has been a much larger struggle for Google. Social giant Facebook, and others such as Twitter and LinkedIn, have become accustomed to the harsh conditions of the social world, and Google has been unprepared for the challenges they would face when trying to break into social. The harsh winters on the eastern front were a huge advantage for Russia in WWII, and helped them repel the Nazi’s, who were in no way prepared to face the challenges that this would bring.

To me, Google seems to be in the same situation with social currently. They want to fight, but they did not bring the proper clothing and equipment, and are destined to lose as a result. They have tried multiple times before to enter social in a meaningful way, with Wave and Buzz, and now are making what looks like their biggest attempt yet with Google +. In my opinion, this attempt will be in vain, as other networks (specifically Facebook) have such a stranglehold on social, and Google + will end up being too little too late. It will be interesting to see over the next six months or so to see whether Google is able to break through and win the hearts and minds of social users.

Berlin: Advertising
Online ads are Google’s stronghold, their main source of revenue and core competency, but they are starting to feel the pressure. From the expanding advertising platforms on social networks Facebook and LinkedIn, to Yahoo and Microsoft’s search partnership (which is fittingly called the Search Alliance), Google has competitors closing in on them from a few different directions and making them sweat.

Google knows they need to keep innovating and staying one step ahead in order to repel their aggressors, which is why I believe they have been working to beef up their ad serving options through AdWords. There have been many new additions to the platform over the past 18 months or so, from new ad types, to an emphasis on remarketing, to stronger and more relevant targeting options for the Display Network. In line with the WW2 analogy, it is the Eastern forces (social),that are infringing the most on Google’s turf, similar to the Soviet forces moving towards Berlin in 1945. However, I think we are a pretty long ways off from Google seriously losing a hold on the ad space, especially if they are able to continue driving innovation in the space and providing strong tools for advertisers.

The future is uncertain for Google right now, as they continue to fight the online war on many different fronts. I don’t see them going anywhere soon, as their core business is so strong and their brand is ubiquitously ingrained in the public conscious, but they are going to have to fight long and hard to continue to be relevant as the digital space continues to expand and evolve.

Perfect Harmony – Data Discovery with turntable.fm

Published July 22nd, 2011 Analytics, Industry, News 2 Comments

 

Like some of you over the last couple of month I have found a new internet addiction…turntable.fm. Being a on and off again club DJ for the last 10 years,  I was a bit skeptical about the site, spending hours dropping my favorite tracks to see if my musical taste could serenade the electronic music snob hordes. I had a few misses and a few big wins that first night, but in the end I was hooked. Alas, this is not an opinion or how-to blog post about turntable.fm. This is a SwellPath blog post, and I’m going to focus on the one common cord with everything we do here, THE DATA. But, if you haven’t used turntable.fm and you’re interested in more details, please read this very informative post before continuing.

A few hours into my first session at turntable.fm I was utterly fascinated with the data the boys at Stickybits were collecting. Not only are they getting an obscene amount of music uploads, they asre tracking listening habits, music ratings, genre popularity and God knows what else through FB connect (I didn’t read the terms, did you?) from people around the WORLD.   The best part was all of this data was not through survey’s or prompts, the game, app or whatever this new thing is itself just produces it on it’s own. Using a beautiful mix of crowd sourcing and game mechanics, they are recording true , un-solicited feedback by a self-segmented random population. For you stats folks out there I think this is possibly the most potent and statistically relevant data you can get, right? Where is this data though? They probably have it under lock and key I bet. I can only imagine how many music related firms would love to get their hands on this data in the pure form. Luckily for people like me, there are plenty of developers out there who love to use “scraping tools”  to get  this data and are creative enough to create applications to satisfy these needs. For turntable.fm the app is called … ttdashboard.com.

TTdashboard.com is credited as being created by @alain_gilbert and I give him major props for putting a site like this together. It already brings a lot of cool real-time reporting features starting of course…with a dashboard. Like most dashboards, it shows high level data like who the top DJ’s are in terms of points and fans, the most played song (I think this feed still has some bugs), and actually a pretty accurate update of the top 6 rooms with a display of the current song and its ranking in the room.  Personally, I dig the fact that you can actually see the number of negative votes, which is not visible information in turntable.fm interface for some reason. Personally, I didn’t find the dashboard to interesting, but as I dug into the site I found the deeper pages much more fulfilling.

 

The Room Detail Page
When you dive into a room detail page, you have a long listing of the tracks that we’re played, with the likes and dislikes for songs. You also get a decent data visualization example, a trending line graph showing room occupancy over the last day. Sadly, data visualization only looks at the current day and not over the life time of the room. I think a couple of data visuals showing time peaks and visitors over the lifetime for the room would have been far more compelling. A lot of work can still be done on this page, so let’s see where it goes from here.

 

 

The Profile Page
The profile page has the least amount of functionality right now, but I think the most potential for tracking great data points.  Currently it’s only has your avatar, current fan and points total unless the system has tracked you. Again I’m not sure how this is tracked, but the ability to categorize song’s you have liked and not liked to revisit later for possible purchase would be an awesome feature. I personally have gone through hours on Turntable.fm and kicked myself later for not documenting a song I liked to look up later. I also would love the ability to easily access DJ’s who I have fanned to see what tracks they have been playing to be better prepared for my next turntable battle.

 

The Song Page
My favorite page is the song details page, which can be accessed by either typing in your favorite song into the search bar or just clicking on a song title from any page. The ability to see the aggregate of likes and dislikes for a song is sweet, but since ttdashboard.com only tracks the most popular rooms right now, the data they show is just the tip of the iceberg of what is probably available. This is where I could see showing some really great visualizations around likes and dislikes, or play frequency. I’d be interested to see some dynamic comparison graphs that show how songs fair across different rooms, in particular if certain songs are generally favored across all rooms, not just their specific genre. Again, we’ll see where this goes, my fingers are crossed.

 

 

I’m really interested in where the information on turntable.fm can take us. I can already see the potential for great global and regional visualizations based on music genres, or maybe a real time trending music graph showing the top 10 hottest songs on the site that could be adjusted by time. The amount of the global music insights you can get if turntable could get to the size of a twitter or facebook are really astounding if you think about it. Beyond this I have already tried to prompt my DJ and music producer friends to use this as a vehicle to get their songs noticed. If anybody out there knows how Mr. @alain_gilbert is pulling this info or better yet you have access to some real data from turntable,fm, I would love to hear from you and your ideas about what we could do with this amazing data. You can usually find me spinning some house music in an electronic music room, under my DJ alter ego Anton Loshe.

Like this post? Follow Charles Voloshin on Google+

The Rumors of SEO’s Demise Have Been Greatly Exaggerated

Published July 15th, 2011 SEO 1 Comment

SEO is DeadSince at least 2003, I’ve been hearing the claims that SEO is dead. I’ll be the first to admit, I haven’t been in this game forever; I’ve only been coding, optimizing, and blogging since 2005. So, before I ever started working on the web in any sort of professional capacity, people were claiming that Search Engine Optimization was dead. Every year, I’ll see buzz around a couple of posts and people will ask me “Why do you do SEO if so-and-so says SEO is dead (or dying)”.

Well, the reason I do SEO is because SEO isn’t dead; it’s alive as it ever was. Now, I know I’m not saying anything new here. For every person who says that “SEO is dead”, you’ll see the same number retort that “SEO is alive and well”. However, this post is simply indented to give you some insight into why I, personally, think SEO isn’t dead and that it will, in fact, be healthy and alive for the foreseeable future.

SEO stands for search engine optimization. Therefore, the claim that SEO is dead supposes that search engines have reached a level of sophistication where their spiders can completely crawl any website’s content and flawlessly match that content to user queries entered into their search engine. This assumes that any initiatives taken by webmasters to assist indexing and ranking are utterly futile. We know that this is not the case.

Search engines are still evolving and, with the constant adoption of newer web technologies and standards by the webmasters who create the web, they’ll keep evolving. The SEO’s job is to help search engines understand the mess of code that make up the sites we work on. I’ve seen sites built entirely in Flash that if not for SEO would be utterly uncrawlable. I’ve had to resolve an issue with a site’s age gateway that blocked all search spiders along with the underage crowd. I’ve worked on a hundreds of sites where the tactful use of semantic HTML markup let their pages break onto page one of the SERPs. Sure, a lot of issues that SEO addresses would be non-existent if all developers followed documented web-coding standards (a man can dream), but there are still a host of strategies and tools that SEOs use on a daily basis that can make all the difference between page three and position #1.

A site without SEO

Without SEO

I believe that many of the claims of SEOs demise stem from the (seemingly) age-old mantra that “content is king”. This is true and no one can argue it. The naysayers hold that good content is all that’s needed for success with the search engines; good content is extremely likely to be shared, which results in backlinks to the site, which in turn leads to massive gains in search engine rankings. If that’s all that’s required, why doesn’t every webmaster simply crank out “good content” and skyrocket to the top of the SERPs? Because not all webmasters are capable of creating good content and not all brands have the time and budget to work on producing engaging, shareable content. Furthermore, the web is full of good content already and SEO is often required to tip the scales in a battle between two pieces of equally good content.

This is the way I see it: your content will make or break your site (there absolutely must be some reason for users to link to you) and search engines will follow the links to your content to hopefully award you with precious, precious ranking. However, once the link juice starts flowing, all the SEO’s hard work comes to fruition. Optimized code and high site speed allow search engines to get in quickly and find that valuable content; streamlined site architecture allows a percentage of that link juice to flow though the site and boost the rankings of other pages as well; optimized page titles and semantic markup further demonstrate the relevancy of that page for targeted keywords; and well-crafted meta descriptions appear in the SERPs, fostering increased click-throughs, site interaction, and ROI for the site owner. The benefits of on-site SEO work are huge.

A site with SEO

With SEO

And don’t forget that more often than not, an SEO engaged on a site will have a large hand in creating that “good content” that may have otherwise gone uncreated.

I also think that many of those who are so ready to pronounce the death of Search Engine Optimization are simply frustrated SEOs who once thrived off of gaming the system. Not too long ago, you could win the SEO game by stuffing keywords into your code, creating spammy (keyword stuffed) content, leveraging irrelevant link exchanges, getting involved in link farms, cloaking keywords, and the list goes on and on. These black-hat SEOs were willing to do anything as long as it resulted in a top spot in the SERPs and some of them were quite successful. However, search engines are becoming smarter year after year; from the above list of tactics, none are relevant and useful today because search engines have caught on and have devalued them. Just recently, Google has devalued the weight given to content farms who build out mass amounts of low quality content in an effort to dominate search results. I strongly believe that many people believe SEO is dead because it’s getting harder and harder to make quick wins with minimal effort.

Google and Bing are now using social signals in search, from incorporating Facebook and Twitter data to Google’s +1 feature. Some self-proclaimed gurus and “SEM Ninjas” as saying that this means SEO is dead; I don’t think these developments signal the death of SEO either. “Social signal building” will simply become a part of a well-rounded SEO strategy. Success in this area will come from understanding what types of content are conducive to social sharing and liking. Being successful here will rely on the same approach as modern link building in an effort to enhance social signals; create great content that people want to link to and recommend. Obviously, you can’t pay money to get easy likes or submit your site to a “like directory”, but applying those tactics in the link building arena is on its way out anyway. Assuming that search engines move away from links and focus entirely on social signals, the theory behind SEO strategy would still be the same; make your site accessible, provide a great user experience, and create content that people naturally want to share.

In considering the future of SEO and social signals, people are now asking, “Why ask search engines if you can ask your friends?” The thing to remember here is that it’s all the same. Whether you’re getting your recommendations from a non-social algorithm or your circle of friends, you’re still querying a search engine to get that information. It’s simply the focus of the engine’s algorithm that’s changing. Webmasters will still need to understand and optimize for that algorithm if they truly want to leverage the power of organic traffic generation.

SEO is alive and still viable, yet constantly evolving. Sure, content is (and has been) king and the same tricks that fooled search engines yesterday don’t work today, but true SEO that focuses on helping site owners and webmasters build great content, increase accessibility and site performance, and allow users to really find what they’re looking for out on the web will never be dead.


Follow Mike Arnesen on Google+

Inline HTML

Lightbox Content That’s SEO-Friendly

This is a test to see if this HTML text content in embedded in the page will be indexed in search. I’m guessing it will, because it’s in the code of the page, but will Google and Bing be okay with the fact that I’m using display none to hide this? I mean, I’m just temporarily hiding this content from users so that they can reveal it as a lightbox. It’s not deceptive. We’ll see if this lightbox content actually gets indexed.

How to Measure the Effectiveness of Internal Campaigns

Published July 6th, 2011 Analytics 1 Comment

Part 1 – How to tag internal campaigns with Google Analytics

Nearly all websites have some type of internal campaign or banner ad on their homepage or other key pages.  Whether it is a homepage marquee or tout image boasting free shipping, 4th of July tent sale, free product demo, webcast signup, industry event, etc., all of these onsite banner ads or internal campaigns should be properly tagged, measured and analyzed to maximize the results and optimize your next promotion.  If SwellPath decided to promote Free Web Analytics Consulting services, we would certainly want to measure the effectiveness of this campaign to determine how many visitors want our services for free and how much revenue we were losing with each conversion.  After watching way too many episodes of Google Analytics TV with Avinash and Nick – you know you’re a nerd when… – I found that correctly tagging internal campaigns was a re-occurring topic and that lots of practitioners may be doing this incorrectly or are not sure of the best way to tag and track internal campaigns.

You may be thinking that you should use campaign tracking parameters to append your internal links and then you can view these in your campaign reports.  DO NOT DO THIS.  It is highly advised not to utilize this tracking method for internal campaigns.  You can cause problems (mixing) with your “true” campaign data by doing this and it is really not the proper use of campaign tracking parameters.  Here is an example of some bad advice in the Google Analytics help forum:


There are a few options for properly tagging your internal campaigns:  event tracking, custom variables or utilizing internal site search.

Using internal site search for campaign tracking works in a similar way as external campaign tracking.  The links would have to be appended with a query string (example: www.site-page.com/?itc=campaign-name&icd=campaign-details) and GA allows for 2 values to be passed through this method.  If you choose this option, it is ideal to setup a new profile specifically to capture this data.  This will help segment your actual site search data apart from this “fake” site search data.  All in all, this method takes a little back end setup and is using a feature in a way that is not its intended use.  Justin Cutroni has a good blog post on how to implement site search tracking if you want more details.

When tagging internal campaigns for our clients, we typically recommend event tracking, and in some cases, utilizing custom variables set at the visitor level.  Event tracking allows you to capture all clicks on your internal campaigns and offers more flexibility in your naming conventions by making use of the category, action and label values.  You can designate your internal campaigns with the category value, use the action value to differentiate banner location on the site and use the label for the creative details and in the example below, add in another positioning reference “R”.  One last element that you can place within the tag itself is the launch date of the internal campaign.  This is very helpful especially when you are making frequent changes.  Annotations in Google Analytics is another place you can note these changes.  Below is an example of an internal event tag for Free Web Analytics Consulting for SwellPath would be:

_gaq.push(['_trackEvent', 'Internal Campaigns', 'Homepage Tout', 'R - Free Web Analytics Consulting – May 2019 - 300x250']);

Depending on your unique business case, combining your internal campaigns with a visitor level custom variable can take this tracking a step further.  By relating a visitor to a specific campaign message and setting a custom variable at the visitor level, you can create a correlation with interest in your campaign to a purchase that may not occur within a single session.  The custom variable will reference a persistent cookie and thus will maintain that the visitor clicked on your campaign if they come back in a subsequent visit and convert.

When it comes time to implement the custom tagging for your internal campaigns, make sure you have your developer build the tags in a way that will dynamically pull in the campaign details into the label.  This will cut down on your development time and expenses if you have internal campaign placements that change frequently yet remain in consistent positions throughout your site.

Now that you have your internal campaigns tagged in the most ideal way, you can start collecting data and begin to analyze the effectiveness of your on-site marketing initiatives.  You will be capturing data on site position, page position, messaging and creative details.  What do you do with all this awesome data….?  My next post will shed some light on how to analyze the data and optimize your internal campaigns.

Check out Part 2 of How to Measure the Effectiveness of Internal Campaigns.

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