Archive for May, 2011

Poker and Marketing – 5 winning traits you can work on to improve your game

Published May 18th, 2011 Advertising No Comments

I have played poker professionally on and off over the last decade, and spent thousands of hours reading, practicing and working on my game. As of April 15th , the Unites States has effectively put the clamp on those of us who used to play poker online. As fate would have it with this recent news, I now have a considerable amount of time to focus just on my marketing career rather than my poker career, and I think there are some great poker leanings that can be used in marketing as well.  The poker examples of these learnings in this post  comes from a nice article by Steven Ruddock about the 5 traits of a winning poker player.  I appreciated how the article really broke down what it took to be consistently successful at the game beyond just understanding the rules and strategies. I feel we can take these same insights and use them to improve our marketing game as well.

Trait 1 –  Discipline

Poker

“The word discipline has very wide ranging definitions, so let me be clear; discipline in poker is when you know what the right play is, and you have the discipline to follow through and make it. A disciplined poker player not only has the knowledge, but is able to apply that knowledge.”

Marketing

As marketers we are constantly being tested at the tables in order to do our jobs.  This ever-changing world of budget cuts, office bureaucracy and fear of failure has us marketers second-guessing our tactics. Often we cave in to what’s easier or less likely to make a splash. This makes us a break-even or even a losing marketer. However, by having good marketing discipline, we know we should stand up for what we think is going to bring the best results. Good poker players don’t settle for little wins with little risk, they go after big wins with calculated risks. This same philosophy applies to winning marketers. So, next time a co-worker questions your tactics or strategy, remember you are the expert and while it might be easier to just fold your hand, have the discipline to stand up for what you know will work and shove your chips in the pot.

Trait 2 –  Focus

Poker

“A winning poker player is focused on the task at hand: the game and the players in it. Poker is an exercise in information collection, and the best way to gather that information is to pay attention. Forget about the game on TV, browsing the net, or any other distraction that can be found near a poker table.”

Marketing

In today’s marketing world, most of us don’t make time to focus. Outlook is always open, our smart phones buzz constantly and our calendars remind us of the the little time we have to do the actual “work.” In order to be winning marketers we need to be constantly looking at the performance of our programs and campaigns. For some of us to focus, we just need to get away from the noise. Close your email; turn off your phone and block out 3 hours this week. Take this time to focus on the performance data. Are your tactics working? Are you adjusting and improving accordingly? By spending a few hours each week focusing on the data, we force ourselves to market better.

Trait 3 –  A strong work ethic

Poker

“Players with strong work ethics do the little things: review questionable hands, read and re-read books, take notes on players, and so on. Losing players just can’t be bothered with these ‘small’ edges. What they don’t understand is, a small leak can sink a great ship.”

Marketing

Now that we are disciplined and focused, we need to be consistent. Ask yourself the following:

  • Am I letting things slip by?
  • Am I pushing my partners and myself everyday to innovative and be more effective?
  • Am I staying on the current trends by reading books and blogs?
  • Am I going back and re-visiting my favorite books and articles to refresh?
  • Am I going to conferences and implementing new insights?

There are no magic pills we can take to make us good marketers. If we want to be the winning marketers at the table, we must work hard to constantly be sharpening our skills and expanding our knowledge.

Trait 4 – Mental toughness

Poker

“Winning players have the ability to depersonalize the game, this allows them to shrug off bad beats and stave off the elation of big wins for longer periods of time than most people. Losing players look for ‘revenge’ against the players that gave them the beat, and end up on tilt quite easily.”

Marketing

As marketers we live in chaos. If we are not are not mentally prepared to handle complaints, office politics, un-responsive vendors, broken technologies, we will get frustrated and start making mistakes. In poker when we let these unforeseen events get the best of us, we call this “going on tilt”. Marketers can fall into this same trap, but instead of playing more recklessly and taking bigger risks, we actually stop experimenting and trying new things. We revert to what’s comfortable and easier to handle if something goes wrong. Remember, a winning poker player doesn’t play to break even; they play to win. Why should a winning marketer be any different?

Trait 5 – Be honest with yourself

Poker

“You can learn very quickly if a player is a winner or loser, see who they blame for their losses. Winning players look within: Could I have done something differently to affect the outcome of that hand, or was it simply a bad beat. Losing players blame their opponents, the dealers, even the cards for their losses. Just because you are knowledgeable doesn’t mean you are infallible.”

Marketing

We often want to point at the outside reasons why our brilliant ideas aren’t working. Our partners could have executed better. Our budget wasn’t big enough. Our bosses interfere too much. But, aren’t these just excuses? Like our campaigns and programs, we need to always be analyzing ourselves and adjusting constantly. We all have bad days and get dealt bad cards, but in the end we are the ones responsible for pushing forward and being successful.

While these traits are definitely not marketing magic bullets, I think they bring some great perspective on how we can improve our marketing game. Personally, it took years of effort to acquire these traits and bring my poker game to the next level, so don’t expect these changes to happen overnight. However, with purposeful practice and repetition these traits will start coming out more consistently, and your marketing wins will become more and more substantial.

Like this post? Follow Charles Voloshin on Google+

 

SEO & Analytics Strategies Lead The Way for InFocus.com Redesign

Published May 16th, 2011 SEO, SwellPath No Comments

Starting in 2010, SwellPath has worked with Portland based InFocus, a powerhouse in the visual communication field. Their products are trusted, their brand known and their company is an innovator in their industry. Recently, SwellPath had the pleasure of supporting InFocus’ website redesign with SEO and analytics strategies. With numerous projector and digital display products (239 to be exact) that reach several different markets, (education, business, home theater), they were faced with the challenge of communicating all aspects of their innovative products while engaging customers and increasing the site’s presence, traffic and overall share of the market.

The Team

From the beginning, we were working with an all-star cast. InFocus led our smart and collaborative team consisting of Blue Collar Interactive heading up the creative design and strategy and Spitball Media directing the video production. The SwellPath team all played a part in getting this project off the ground and running, though Greg Holiat worked his magic with the analytics strategy and Mike Arnesen served as the SEO specialist.

Our Process

When building the SEO and analytics strategies we started by reviewing InFocus’ current content, information architecture, marketing strategies, conversion points and sales process.

Our SEO strategy not only took into consideration how search engines work and what people were searching for, but also tied in industry research, competition, current site rankings, content, and site analytics. By being involved in the redesign process from the beginning we were able to take the data and make recommendations to our partners at Blue Collar.   Our recommendations helped drive the direction of new content and the information architecture so the site was functional and organized for the user as well as the search engines.

Our analytics strategy aligned InFocus’ measurement needs with their business objectives. This involved identifying key performance indicators for the site and implementing customized Google tracking codes to record users paths like playing a video or visiting InFocus’ Facebook and twitter pages, and gather purchase indicators such as submitting quote forms and visiting the InFocus store. By building this foundation, we are now able to paint a clearer picture of how people are using the site and its features to identify areas of opportunities, which allows the site to continue to grow and be optimized to the customer experience.

The Result

InFocus.comRedesignAfter months of hard work, sweat, tears and a daylong video shoot, the site launched without a hitch (well, maybe just a few). So, take a look for yourself at www.infocus.com. Take a peek behind the curtain and see the passion that poured through each page, each product and each projector. We enjoyed the process and are now ready to measure and optimize!

 

 

 

 

Inside SwellPath: The Mobile Office

Published May 11th, 2011 SwellPath 1 Comment

In this ongoing series by co-founder John Koenig (@johnpkoenig), we’ll take a look inside the walls of SwellPath and discuss life as a Portland start-up.

We often talk about the work we do and not necessarily about how that works gets done. The product you create is a product of a team, process and environment that creates it.

The SwellPath office is part of our environment, but it’s also a bit of a novelty. Of course we need a place to hold meetings, events and play foosball but in a connected world, it’s easier to IM than to stand up and walk across the office. We built SwellPath to be mobile. If our office burnt down tomorrow, we’d hardly skip a beat.

Here are the basics of any business office and how we do it.

Network

Most of us around here think “intranet” is just a misspelling of “internet”. The idea of having a noisy, maintenance-required server in the closet is a thing of traditionals. It’s faster, cheaper and largely just as secure to store our network in the cloud (with exceptions of course). Plus we don’t mess with cords or a VPN. Rather we use Dropbox to keep us connected. Sharing is made easy and accessible with their in-the-cloud service and mobile apps. That’s right, charts and graphs in our hands at all times.

Phone System

Mobile. Period. We use Grasshopper for our virtual phone system. Give our 1-800 number (1.800.787.3006) a call and you’ll hear our company directory. You’ll be redirected to an employee’s mobile phone. Again, no cords or phones that can’t fit into your pocket. When was the last time you used a land line at home? Exactly.

Hardware

You won’t find any desktops around here; notebooks and tablets are our preference. We have a few old PC’s hanging around, but we’re partial to MacBook Pros and iPads. A dongle and Parallels is all that’s need to bridge the PC chasm.

Email

While we may prefer more collaborative means of communication, email is still the plumbing. We use Google Apps. It’s like Microsoft Exchange, only a lot cheaper. Plus, we live in Google so it only makes sense.

Calendar

Again, Google Apps fits the bill. A popular personal calendar app makes adoption and integration easy. Just don’t accidentally invite the whole team to your kid’s ballet classes.

Collaboration

Nothing beats a good old whiteboard session but apps like Jive, Basecamp, Google Chat, and Beluga have changed how people collaborate. We use each differently, some internal and some client facing. We’ve heavily adopted Beluga as a lighthearted way to passively communicate off-hours.

Music

OK, maybe not found in most offices but an essential part of our day to day. Past bouts over one person’s music dictatorship led to a democratized approach using a Mac mini, Rdio and Airfoil app. Now it’s first come, first serve and I can get my GNR Patience on every Friday.

Connectivity

Wifi ties us all together and our little Sprint 4G sticks make us all wandering wifi hotspots.

So a little insight into how we run lean and mobile here as SwellPath. Chances that our office burns down tomorrow? Minimal.  Chances we need communicate real-time with the team, take a client call on the road, or access a report on another computer or phone? Substantial.

Snow day? No excuses now.

Representing at WebVisions 2011

Published May 11th, 2011 Analytics, Events, News No Comments

Quick note to let folks know Adam Ware will be speaking at WebVisions later this month, and we’ll have some other folks at the event. The “pod” He will be leading is all about dealing with the onslaught of data that digital marketers have been presented with in the last few years: Less is the New More.  So come by if you have a chance, or say hello if you see us there.

The New Google Analytics Interface: The Good, the Bad and the Ugly

Published May 4th, 2011 Analytics, Industry, News 3 Comments

As most people in the Web Analytics community are aware, Google Analytics launched a new version of the interface, in beta, with some great new features.  The big changes are pretty well documented already, events can now be setup as goals (Awesome!), the dashboard is super customizable, etc.  As someone who stares at Google Analytics WAAAY too much on a daily basis, I thought I would write a post on some of the more subtle details of the new interface that you may not notice right away.

The Good

Formatting exported reports…….in Excel………what a time suck!  Why does Google Analytics export data to Excel with messy formatting?  Not only is it ugly to look at, it requires additional time to re-format the data to match what you actually see in the reports.  The worst one, average time on site or time on page, required an Excel formula + formatting to get that metric to look right.  With the new version, all that wasted time is over.  Exported reports come out nice and clean and readable.  That is huge when you are aggregating data or have a client or key stakeholder that wants the raw data for something specific and you want to just setup an auto-export.  Now the data they are receiving will be nice and clean and will prompt far fewer questions back.  Thank you for that precious time back Google!  What happened to the PDF option though???

 

There are some small organizational changes that are really nice in the new version.

  • Another great organizational improvement is that the Top Content report, now called Pages… similar to other solutions…., has quick access to the navigation summary report for path data.  For those of you doing tons of search reporting, the organic search and paid search reports are now separate reports.  No more clicking Search Engines then clicking non-paid, total or paid.  It’s the little things right.
  • On a larger scale, the accounts home page is way different.  Not sure how I feel about the new version yet.  One thing that I do like is that you can head right into a specific report section (visitors, traffic sources, etc.) from the accounts home page rather than being pushed into the dashboard.

 

The Bad and the Ugly

Now for the items I don’t like, yeah that’s right.  There are some funky things going on that look like they may be problems as I attempt to navigate the waters of the new Google Analytics interface.  The biggest thing that freaks me out is that when you are utilizing filters within a report, let’s say your Pages report (aka Top Content), the aggregate data at the top does not adjust based on your filter.  So if I wanted to see the aggregate data on a particular group of pages from the filter I applied, where are my totals?  Don’t tell me I have to export the report to see the totals/averages!  That seems troublesome, especially for keyword, content and product reports.

 

One of the absolute best things about Google Analytics is the way you can easily segment traffic and build out your custom segments.  The new version has one feature missing that was really helpful – especially when you are working with manually tagged campaigns that are not 100% “clean”.  The feature missing is the dropdown bar.  The new version just gives you an empty field to add in your values and requires you to use Regular Expression.  A good example is if you try and build out a custom segment that includes: source matches exactly > direct, you will not match any results.  That is because the source to match is actually (direct), with parentheses.  The old version would spit out some options based on your filter and would even update the list as you started typing.  That little feature helped me out countless times when trying to figure out why a custom segment was not working or was not capturing everything I wanted it to.  Please, please add that functionality back in.

 

As we spend more time in the new interface I’m sure that more good and bad features will emerge.  What changes have you found that you like or dislike?  How about multi-channel goal attribution?  I’m looking forward to taking that for a spin.

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