Archive for June, 2010

New AdWords Search Funnels Add Value to Conversion Data

Published June 28th, 2010 Paid Search 1 Comment

Google has now added some long overdue Conversion Reporting functionality to the AdWords platform. These features have been in beta for several months, but have finally been unleashed to the masses. The new Conversion Reporting provides excellent new data and insight that we are using to help improve our client’s AdWords initiatives and you can use to provide value to your business.

The main Conversion Reporting interface is much improved, it now has a very similar look and feel to Google Analytics. Through the main interface you can view high level data such as total Conversions, average days to Conversion, and average Clicks to Conversion.

AdWords Conversion Reporting Interface

The real fun comes through the Top Paths Conversion analysis. This report allows you to view the paths that visitors who converted took through AdWords. The depth of data in this section is excellent, it allows you to view user paths for Clicks and Impressions at the Campaign, Ad Group, and Keyword level. For example, you can see that a user first clicked on a product category ad, then later a branded ad through which they converted. This data is incredibly valuable, and can help you attribute value to Campaigns or Ad Groups which may have seemed like they were under performing, though they were in fact assisting Conversions.

AdWords Conversion Reporting Assists

AdWords also has a section dedicated to Assisted Conversions, both for clicks and impressions, which allows you to get a better view of Campaigns and Ad Groups that are assisting your final Conversions, and allows you to assign a monetary value to these Assists.

Overall, the new Search Funnel and Conversion Reporting in AdWords will help provide you with a more holistic view of the Conversion activity on your AdWords account and gives you the data to make more informed decisions regarding account structure changes, allocating budget, and conversion timeline.

Facebook SEO Now a Reality

Published June 27th, 2010 Industry, SEO, Social Media No Comments

When Facebook announced Open Graph and everything that came along with it I wrote about how I thought Open Graph integration would become part of almost everyone’s websites. I wasn’t explicit about the primary way in which I suspected this would happen, but these were the main questions I had at the time:

1. Would having Open Graph meta data in conjunction with Like buttons become as necessary for sites, from an SEO perspective, as having proper meta descriptions, title tags, and other on-site components of a solid SEO strategy.

2. Would SwellPath need to begin scoping this into our SEO engagements for clients?

In our opinion, the answer to both of these essentially became yes this week. Earlier this week, All Facebook reported on larger sites with Open Graph integration having pages returned in Facebook search results. It is now clear that Facebook will be indexing pages that have Open Graph integration and have been Liked. These are not “Facebook Pages” but actual pages from other domains.

Facebook SEO

Now when I bring this up to many people, the response is something along the lines of: “well, how many people are going to use Facebook to search the web anyway?” My response to that is pretty simple: how many people thought they would use Google for email in early 2004? Or how many people thought they would use Google for analytics in early 2006? How many people thought they would use Facebook for showing friends their pictures 4 years ago?

You see where I’m going with this: consumers will shift their behavior. I have no doubt that there  is at least the potential for many Facebook users to suddenly find it far more convenient to just search from the page their on.

And what about Facebook’s partnership with Bing? Is it possible that Facebook will give Bing access to this data also? That Bing will begin incorporating the “social value” of pages into their results? I don’t see why Microsoft wouldn’t jump on this opportunity if it becomes available. Alternatively, we might see the relationship between Bing and Facebook sunset as Facebook takes on the search industry solo.

Some concerns here revolve around Facebook’s ability to crawl and index. Google, Bing, and Yahoo, have all been doing this for a long time, and have the technological components in place to crawl and index the web at amazing rates. Will Facebook be able to “catch up”? If they can’t, who will be left out? Likely the “little guys”, i.e. the long tail, which is a fundamentally valuable (the most valuable?) component of Google’s search results.  My feeling is that technology can be bought for a high enough price; Facebook has been building the technological infrastructure to handle this, and they have been and will continue to hire the appropriate people to lead this initiative.

Bottom line: this will stick, and SEOs, publishers, retailers, and anyone else who wants their content to be delivered to Facebook users better begin implementing Open Graph functionality into their sites. If we’re wrong about this, that’s great; one less thing to worry about with SEO. I don’t think we will be though, and I don’t want us to be. Disruption is good for any industry, and search is no exception. I’d love to hear others thought’s on this, and how they think this will affect SEO.

Swellpath Joins the Analysis Exchange

Published June 18th, 2010 Analytics 1 Comment

The Analysis Exchange was launched by Eric Peterson and Web Analytics Demystified as an opportunity to help grow the web analytics profession and offer career development opportunities to new web analytics professionals.  The concept of the Analysis Exchange is to pair a web analytics student with a professional web analytics mentor and to work on a project for non-profits or NGOs.  All parties benefit from the program and there is no monetary investment.

I held the student role when I completed the UBC Award of Achievement in Web Analytics program and now have the opportunity to provide mentorship to other students through the Analysis Exchange.  The UBC program is excellent however there is a gap between learning the concepts, techniques and best practices and actually getting the opportunity to apply your knowledge in the business world.  Companies are looking to hire analysts with professional experience and a track record of success so after completing the courses it is difficult to prove yourself as a new hire.  The Analysis Exchange offers a way to bridge that gap and provide students with that next step towards a career in web analytics.

Swellpath Interactive signed up as a mentor for the Analysis Exchange and was paired with a student and local Portland non-profit, Schoolhouse Supplies.  We collaborated with the student and Schoolhouse Supplies to define a project that was achievable to accomplish in the suggested 3 week time frame.  Based on an assessment of the website and of the current configuration of their Google Analytics account, it was decided that the final deliverable would be to build a weekly KPI report.  The report would then be built out into a PowerPoint deck to deliver on a weekly basis to Schoolhouse Supplies and include analysis of the data by the student.  In our particular case, the student works for Schoolhouse Supplies so they will be able to continue the reporting after the project development work is over.

Analysis Exchange Project - KPI Deck

Some issues that came up during the project were mostly focused around technical and development resources available in-house for Schoolhouse Supplies and configuration issues with Google Analytics.  These types of issues can occur in any business engagement as well so we just worked with the resources and functionality that we had.  Schoolhouse Supplies was taking its first steps towards analytics reporting so any data they can pull and report on was a step in the right direction.

The student that we worked with was very responsive and timely as I set forth action items and deadlines to keep the project moving.  The initial objective for the student was to define the goals of the website and then determine which of those goals were measurable within their current Google Analytics installation.   From there we moved on to develop the framework of the KPI report and created an analytics tagging guideline document to address the issues where we weren’t collecting the data we needed.  Fortunately, Schoolhouse Supplies has a developer on their Board of Directors to help with the tagging implementation.  The final deliverable is a PowerPoint presentation where the student includes an overview of the weekly data, trended graphs of the data with the student’s analysis and a slide of recommendations and action items for the Schoolhouse Supplies key stakeholders.

Analysis Exchange Project - Engagement Report

After the project is completed, each party evaluates the performance of everyone’s efforts.  Students will receive a score on their project work to help quantify their performance to help build their resume with real experience.  Each party can then move on to join another project.

This has been a great program to get involved with and a great concept to help further the web analytics profession.  Swellpath Interactive has been offering voluntary services to community non-profits over the years working with the United Way of the Columbia-Willamette and the Surfrider Foundation.  The Analysis Exchange is another great program for Swellpath to partner with and we encourage other analytics professionals, agencies and students to get involved.

Semantic SEO: 5 Keyword Research Techniques & Tools

Published June 7th, 2010 SEO, Social Media No Comments

Semantics in search is evolving quicker than ever with the inevitable convergence of search and social. Search engines have been using latent semantic structure for a while to classify pages and uncover the meaning of a user’s query. However, semantics is no more transparent than it is in social content and the relatively recent indexing and inclusion of social content unveils an evolved direction from the search engines.

With keyword research as the foundation of SEO; incorporating a more semantic approach is essential and also effective to find variations and relationships of keyword groups to drive optimization and IA. Extracting meaning from keywords and additionally identifying variations to drive your SEO strategy takes time and experience. Here are 5 semantic keyword research techniques and tools:

1) Social Media Monitoring

Most marketers use some social media monitoring app to track brand or competitive mentions. For keyword research though, it’s just as valuable. We use Jive’s Market Engagement, formerly Filtrbox (full disclosure, Jive Software is a client) for ongoing keyword research. Trackur and Radian6 are 2 other popular monitoring tools.

Tracking your keywords will help to build a conversation environment and emerge other uses and variations. Jive Market Engagement is great because it shows you the conversation cloud around your terms, or terms most likely to appear with your keywords.

2) Tags

Tags are a way of classifying information, but for keyword research it’s a focus group. As users tag their social bookmarks, they’re essentially telling you how they would classify and structure your website.

Let’s use Foursquare as an example. There are over 4,000 Fouraquare bookmarks on Delicious and probably 5 – 10x as many tags (multiple tags per URL). Spending a bit of time pursuing user tags can returns some interesting results:

Geolocation, community, game, hyperlocal, ridesharing, application, geo-locator, lbs, social media, social media location, blackberry, gps, tools…

Not only can you look at tags but users’ descriptions about the domain -

“…explore their environments using cell phones.”

“…no more location updates. Yay.”

“…and also a game.”

This might be straightforward to some but for a marketer trying to position their offering, this is gold. Rinse and repeat for other social bookmarking sites.

3) Trending

Keywords rise and fall with the advent of new spaces and products. Understanding when to optimize around a rising keyword/topic is key to positioning your page in front of the storm so to speak. Here are some tools we use for trending purposes.

TweetVolume – Compare trends and popularity of keywords on Twitter.

Ice Rocket - View how often a term has been mentioned in social media over time.

BlogPulse – Automated trend discovery system for blogs. It analyzes and reports on daily activity in the blogosphere.

Trendrr – Tracks the popularity and trends across a variety of inputs, ranging from social networks, to blog buzz and video views downloads.

4) Social Search

Sometimes, simple one-off searches can provide the most insight into semantic keyword variations and synonyms.

OpenBook – With Facebook’s new privacy settings, it’s all open. Search FB updates for keywords and connections.

Twitter Search – Search terms in Twitter mentions. Be sure to use their search operators to refine and target searches.

5) Cool Social Tools

Here are some other random tools we find useful to derive keywords from social media.

Addict-o-matic – Aggregate tool that searches sites for the latest news, blog posts, videos and images pertaining to a specific topic or keyword.

Backtweets – Search for tweets linking to any url, and setup email alerts with via the advanced search page.

MentionMap – Great visualization tool that pulls in hashtags as well as relationships between tweeps.

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