Archive for May, 2009

Successful Facebook Applications: The Key Integration Points

Published May 20th, 2009 Social Media No Comments

With over 50,000 Facebook applications currently in existence and more being developed daily, it’s becoming more difficult for your app to stand out in the crowd. The functionality of an app largely determines it’s success, yet the integrations points help ensure it’s visibility and viral nature.

facebookThe Facebook Application Platform includes integration points into Facebook Profiles, which, when understood and used correctly provide a seamless user experience between a Facebook application and a Facebook user. The more integration points used, the more engaged an application and thus the more the app is immersed and spread on Facebook.

While it’s important to understand all of the integration points for Facebook applications, content and action integration points are generally the most important as they help lead to widespread adoption.

Application Content & Actions

Feeds

The once controversial feeds have become a beloved and integral feature on Facebook. Feeds are arguably the most important integration point on Facebook as they allow applications to increase distribution through friend circles.

An application’s feed stories are distributed throughout Facebook via:

The user’s profile. The wall, which contains the content users have created and shared with their friends and what friends have shared with the users themselves.

The user’s home page. Similar to the profile page, new feeds syndicate on users’ home pages.

Canvas page. The application feed displays a feed of all the activities of the viewer’s friends on an application’s canvas page.

Apps can publish to either a user’s or a user’s friends’ feed, enabling apps to leverage a user’s influence within their circle. A good feed story should captivate a user’s friends and should be written in the voice of the user, reflecting their current actions.

There are 2 types of feed stories for an application: one line and short sizes. One line feed stories exist as a single line and appear only on the wall on the user’s profile.

Example:

facebook-story

Short feed stories on the other hand are formatted with templates and allow for a small amount of text and media. The media can consist of an image, MP3, video, or a SWF file.

Example:

facebook-short-feed-story

It’s generally best to use a combination of the 2 feed story types based on the importance of a story.

Notifications

Notifications are items sent by an application to a user’s notifications page in response to some sort of user activity within an application. Due to abuse of this feature, apps can send no more than 40 notifications in a given day. Facebook is hoping this limit encourages more quality notifications and encourage users to send notifications to interested friends. Therefore, it’s important that notifications are relevant and include call to actions.

User Generated Content & Actions

Profile Box

The profile box provides a space for apps to represent itself on a user’s profile – of course this is only if the user’s opts to. Therefore approach the profile box as a way for a user to represent themselves via an app rather than a place for users to digest app content. Profile boxes are most engaging when they showcase recent actions of a user with their friends or an application.

Example:

facebook-profile-box

Publisher

The Publisher feature is way for an application’s users to create content for their feed or their friend’s feeds. The main advantage is that the Publisher enables users to create/upload rich content directly from their profile. The ability to publish content from the homepage versus an application page, removes barriers to use and increases engagement.

Bookmarks

Similar to social bookmarking, Facebook bookmarks are a great way for users to maintain engagement with an application. If a user has bookmarked an application, it will appear in the Applications Menu on the bottom left side of the user’s Facebook profile, which gives the user an easy way to access an application.

Example:

facebook-bookmark

A bookmark URL should be provided so users can easily save the application and have it appear on their menu. Bookmarks can be configured in the Canvas page settings.

Understanding the key integration points will help ensure that your Facebook application isn’t lost amongst the 50,000 other applications all vying for user’s attention. These of course are tactics that need to be tied to a larger application strategy or social media strategy for that matter.

Alternatives to Google Analytics: Low-Cost Web Analytics Solutions

Published May 9th, 2009 Analytics, Ecommerce No Comments

When I discuss web analytics options with most marketers, I find the common perception is that there are generally two options: Google Analytics, or a paid solution. Usually the paid solutions considered include Omniture, WebTrends, and Coremetrics; not necessarily all three, but one or some of those. Now, obviously I have spoken with plenty of people that are aware of the other low-cost or free options available, and many that know of the other middle-tier solutions like ClickTracks, Unica, and Fireclick, but the “main-stream” seems limited in their understanding of what else is available in-between. I’ll touch on a few that I think offer quite a bit of value, and may offer your organization a way to get more complete analytics reporting, for far less than the cost of the premium offerings. I know most analytics consultants agree that fantastic data can come out of any solid platform, and the real value comes from how that data is analyzed and acted upon; if you aren’t employing someone to derive that value, then you might as well have Google Analytics running on auto-pilot.

Yahoo! Web Analytics

Yahoo! Web Analytics Demographics


Yahoo! Web Analytics is the platform formerly known as IndexTools. About 6 months before Yahoo! purchased IndexTools, I conducted a relatively thrurough analysis of available platforms for a client, and we grouped IndexTools with HitBox, as solutions offering less capabilities than an Omniture or Coremetrics, at about 50-75% the cost of those solutions. Yahoo! has finally released the solution for Yahoo! Merchants If you run an ecommerce site, and you aren’t satisified with the merchandising reporting that you get from Google Analytics, I highly recommend you try out this solution for free, or a low-cost, in the next few months. It will enable you to establish relatively robust reporting on your ecommerce catalog. Merchandising aside, the solution has several other cool features, including enhanced demographic reporting, rich custom reporting, real-time analysis on certain metrics, and integration with the 3 major PPC platforms (AdWords, Yahoo!, and MSN).

Mint

Mint Web Analytics Screenshot


I’m including Mint because it is the best low-cost installed analytics platform, it is not a hosted solution. There are many reasons not to use an installed solution, and some Mint users have voiced complaints about the resources consumed by having thier analytics data stored and analyzed on their web servers. However, for many intranet sites, installed solutions are often the only option, and most options are antiquated, expensive, or rigid and bland with their reporting. Mint allows you to customize your reporting with an abundance of “Pepper”, the Mint term for plugins. Beyond intranets, another major benefit of using an install like Mint is complete control of your data.

Woopra

Woopra Dashboard


Woopra is new, in beta, and it’s cost is yet to be determined. But I’m guessing it will be between $50 and $100 a month for the premium level. Currently, beta testing is limited to sites with less than 10,000 page views per day. If real-time analysis is important to you, you will love Woopra. The data is hosted and analyzed by Woopra, but a reporting application is installed locally on your machine. The interface is clean and dynamic, and switching between reports is very fast. Woopra has generated a lot of buzz with the WordPress community, and integrates well with the popular CMS. One fantastic feature is it’s tracking of your registered, or commenting, visitors. If you’re running a WordPress site, even if it’s just the blog portion of your organization’s site, Woopra is great to run in parallel with your main analytics platform.

I’ve left some other great solutions out of this conversation, like local favorite Clicky. The three that I’ve highlighted are excellent solutions for certain needs. Analytics platforms never seem to suit syour needs completely, so with the low-cost of these offerings, it’s great to run two solution togther. If you’re running Google Analytics on your ecommerce site, you might also consider Yahoo! to compliment that data. If you’re running Omniture on your brand site, and you have blog or forums running on WordPress, you might benefit from having Woopra on those portions of your site. Be open-minded about what is available, and don’t be afraid to add another set of tags to your site.

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